Lets Help a Friend Out

[sled491]

OK, so hear is how it is. My friend Z or Zegm has had a bit of a tough time with a motor issue. We have all heard the polite side of the story, and we are all glad to hear Z is back on the water. But now you get the rest of the story, and while Z is too polite to share it, I will. There is no need for this avid Moomba owner to be treated this way by Indmar and SC! Enough is enough!

I will continue with the fact that as many of you have gotten to know me on the boards I am a big, big fan of SC and particularly my Outback and of course my dealer Lauderdale Lakes Marine, they are simply the best and have always treated us like special customers even friends.

But Z has had no such luck. In fact while trying to find a dealer closer to home (lets be clear, Z has had no problems with the dealer he bought his boat from, it's just too far from his house), he discovers a new dealer in Florida within 2 hrs of his home. So he goes to this new dealer and they ruin his brand new engine. They shatter his confidence in them as representatives of SC time and again. He turns to the people he knows at SC and at Indmar. He gets some help but had to pull teeth to get it. Now he gets his new motor and the delaer half ass puts it in. Ruins his carpet, doesn't clean up, spills oil and gas in his bilge and leave it, leave bolts, nuts and zip ties all over the boat. Z goes to Indmar and makes arrangements for an already Indmar certified mechanic to go to this new dealer to help out. Indmar goes for it but not the dealer. So Z takes the boat to the mechanics own shop and has the work finished there. Not a Moombe dealer Z has to pay for this mans time. He also had to pay to haul his boat all over Florida gas being over 4 bucks a gallon.

When he tries to get SC and Indmar to pick up this tab SC says no way and Indmar says we'll see, maybe. They tell him it's kind of his fault because he didn't let this grously incompetent new dealer finish the work. OK that's enough. This guy has been tireless in trying to play by the rules and now after almost a month finally gets his families boat back. It had less than 20 hrs on it!

We are a group of people with a common interest, na, love or passion for our boats and the recreation we achieve with them. Lets now help out a fellow brother and get what is right, done! People on this board know people who can help, and people from SC and Indmar listen to this board. Lets make this right. I will gladly remove this and stop this debate before it begins if this issue is resolved in a timely and agreeable manner. This is just not right!

[tazz3069]

I agree with you Sled. Z should not be responsible for the bill. What it his responsiblity to install the factory oil filter that way. Was it his fault that indmar and SC did not check the production of the boat, as they state in their warranty. As a matter of fact, here is a copy for your enjoyment:
In 2008, every Moomba has added the ultimate standard feature.

We call it L4.

Simply put, it's proof that we fully stand behind every Moomba that we build, regardless of the price.

Moomba hulls are warranted for a Limited Lifetime against structural defects. There isn't a stronger hull replacement warranty on the water.

Indmar engines and drivetrain are now warranted for four years. Four years for parts. Four years for labor. Four years of factory warranty. Four years of peace of mind. Four years of reliable engine performance without worry or hidden cost.

Moomba even provides peace of mind on all component parts in your boat. Every component inside your new Moomba has a minimum of one year of warranty coverage from our factory.

No worries performance. No worries reliability. No worries pricing. That's what makes a Moomba so easy to underestimate but so costly to overlook.

So does this mean that we are buying a load of S%#@t. When we have major problems, SC and Indmar turn a blind eye. If that is the case, maybe we shouldn't talk so high about the company. I am also a nice guy. But when it comes to something like that then I demand attention and not a line of crap. My two cents.
Tazz

[sled491]

Thanks TAZZ for getting behind this thing, hopefuly Z gets taken care of ASAP.

[deafgoose]

You will be hard pressed to find a member on this forum that does not agree.

[jkendall79]

Agreed. I think it's a bunch of crap that Z is having to go through this. What's the point of even offering a warranty if you're not going to honor it?

[bambam26]

No worries performance. No worries reliability. No worries pricing
Indmar engines and drivetrain are now warranted for four years. Four years for parts. Four years for labor. Four years of factory warranty. Four years of peace of mind. Four years of reliable engine performance without worry or hidden cost.

Interesting, seems as though all these items have been left off Z's warrantee!!! SC make it right and fix this problem. We buy your boats because of the great reputation you have made for your company!!!!!! This is a former Master craft owner that switched over because of the great reputation, it is time to fix the Z family up!!!

[zabooda]

One has to ask was it a coordinated effort by Z, SC and Indmar to go to the mechanic. Without SC's approval as it sounds then they are out of the picture without pre-authorization. Arrangements are made for Indmar to assist on the changeout but I'm sure SC's expectations is that these dealers are expected to know how to change out an engine and Indmar is willing to assist at about $150/hour or more to help out at the dealer's expense. When the work wasn't going as planned, Z should have stopped work, taken pictures and contacted SC on the path forward. SC probably would have had the boat moved to another Moomba dealer that they know have done engine replacements. SC may be at fault for not training for engine replacements, the dealer is at fault for doing an inadequate job of replacement if properly trained or attempting to do work if not trained and sorry Z but your at fault for not stopping the work and getting a mutually agreed path forward. Z, you have your boat back on the water and that couldn't have been done that fast by going any other path. You did the right thing to get back on the water and SC, Indmar and the dealer need to get their noggins together to resolve the financial stuff and do a lessons learned. I'll get off my Human Performance Initiative soapbox.

[JesseC]

It is issues like these that cause boaters to lose all faith in their dealers/manufacturers. If I had to get an engine replaced, I believe I would have better luck doing it myself which would probably not be acceptable in an "under warranty" situation. I have to say that I am now REALLY SCARED to upgrade from my 02 model. I fully agree with Sled if someone was working on my 45k plus boat and it was not satisfactory you can bet your a$$ I would just take it and find another mechanic that is certified.

[jester]

Sled,

Thanks for the post on this. One of the reasons I bought my Moomba is because of the warranty on the boat and how much people have talked about how good SC is. It is one thing to have a warranty in writing but another for a company to follow thru with what they say. SC needs to step up and fix this. Having a SC dealer working on a boat and they end up trashing the boat is like having SC trashing the boat.

[sled491]

Actually Zabooda you would be surprised on what SC position was. I've read all the emails back and forth between Z and SC and Indmar. This is why I believe I can put this forward not based on say so, but on facts that I have seen with my own two eyes.

But so far I am seeing the responses that I would expect from fellow boating enthusiasts and fans of SC products. As it was pointed out to me, sometimes we mistaken the fellowship and warmth of this board for what a large company like SC might really be like. I deal with large corperations on a fairly regular basis and sometimes the corperate culture is not necessarily indicatve of the public perception. We as a general rule have good impressions of SC, I know I do, but sometimes gogs in the wheel may have there own ideas that could give a negative impression to otherwise trusting customers.

Too much I know, I just really want to heat that either Indmar or SC or both change there approach of "we're considering it", to "consider it done, check is in the mail"

[jmvotto]

What does it matter what indmar mechanic you use to fix warranty work and where they are located especially if Indmar was onboard with the new mechanic, SC should take issue with the quality of the mechanic at the dealer.It should not matter where the work is being done.

I agree with sled. this should get resolved quickly or the negativity in SC and indmar will grow on this board and could affect additional sales in the future for people to read about this poor customer service.

My personal experience has been with my local dealer and has been excellent and overall SC has been back to me with good results(no major problems).

If this is not resolved soon. I would write to all three (sc, indmar, and dealer) who screwed up and with a make this right or else the next letter will be from my attorney. Getting an attorney involved will certainly stir things up and there legal costs will far exceed the fair reimbursement to Z. I am sure there is some "lemon law" for boats in FL.

Great companies would never let this get this far, problems happen, they should make it right, what happened to customer service. This snow ball effect would not have happened if the oil filter was attached properly in the first place.

Hopefully, this gets done soon. IF i were SC and Indmar I would not want this negativity to continue about SC, warranties and customers service. It could easily affect future moomba and supra buyers if they read these issues. I would really hate to see this snowball to other sites.!!!

Z, you get you goodie bag yet????

[kaneboats]

I'm probably not too far away from a new boat to replace the 2000. I'm watching this very closely. SC may have turned a corner here and it takes years to get back on the right path.

[GeauxTigers]

Wow! What a mess! Z, I had no idea that you have been going through all of this. If my boat was dead on the water for as long as yours was, I would be very upset. The family would definitely be po'd because they would have missed half the summer on the water!!!!

I hope this gets resolved in your favor.

[Buttafewcoe]

That's a cryin' shame, sled. Thanks for sharing the rest of the story.
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SC, take care of Z. He waited so long to get his new Moomba, and now this is his experience?
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Y'all know that's not right! Even if it's an incompetent dealers fault.
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Fix him up then go after the dealer.

[sled491]

Thanks for chimen'n Butta, haven't seen ya round in a while.

[zegm]

Hey Everyone!!!!

First I want to thank Sled!!!! He is a fantastic friend!!! I was also on the phone with him during the time I was towing our boat between Florida and Alabama trying to get her fixed. So yes he is aware of our situation. I also want to thank everyone for their support!!! I learned that the real heart of Moomba is not in Tennesee but on these boards!!!
Facts!!!!
I tried to take my filter off myself to do the oil change. Couldn't get it to budge, broke 2 nice filter wrenches.
Took it to a local Inboard Mechanic who has a passion and zillion years of experience. He couldn't get it to budge and mentioned he had the same problem just the weekend before with a couple of new Indmar powered MasterCrafts at Cory Picos ski school in Destin Florida, took him 3 hours to remove them. He states he needs to remove the engine to get it off correctly. Not being Indmar certified at the time this would not be under warranty. So he informs me of a new Moomba dealer about 70 miles away. I call them, yes they will look at it.
I take it there and the dealers tech was nice and ready to help. But he made a mistake and with an air chisel and he dug a deep grove in the mating surface of the cast iron block, the filter will not seal now. He did this with the engine in the boat.
Then I waited for about a week before I found out if I was getting a new engine, and who was paying for it, the dealer or Indmar, still not sure who ate this one. During this time the dealer brings over another mechanic from a marina down the street (why was he called over?) and he wants to put JB weld in the grove. I am like "are you crazy" but I wanted the boat home as the kids, the wife and I live on it during the summer. I was almost convinced after I spoke to Larry about it but I wanted a letter from Indmar stating that it would be Guaranteed for life! Well the wife had a fit! This really is her boat and she said "I just paid 42k for a new boat and it will not have JD weld in it!!!"
Finally, new engine on the way (another week gone by), but after showing the techs at this new dealership how to get the engine cover off and finding out that none of them had ever replaced an inboard engine before (mind you I have done this myself twice so I know what is involved) I call Larry and ask him to certify the local guy who knows his stuff. He gets certified but I was told that the dealer would have to replace the engine and not the local guy. I call the dealer again and find out the Indmar certified guy quit! I find out they have a new guy and I inquire "has he replaced inboard engines (very critical to align engine with driveshaft.)" And the dealer says "well he says he has done it in the past." I call Larry again and ask "since the local guy is Now Indmar Certified can I take it to him?" "No!" Then back at the dealership, after having to show the dealer techs how to remove the engine cover again (you know those rubber hold downs!) as they had never seen an LS before I made the decision that this could only get worse! I told the dealer to only remove the old engine and just set the new engine in but to not connect anything and I was taking it to my local guy (they had to ship the damaged engine back to Indmar). They were happy to do this and even towed the boat to the local tech I wanted all along.
He inspected it when it got there and called me right away.The carpet was filthy with concrete dusk from the new concrete floor from the dealership as the dealers tech was getting in and out of the boat for tools. The dealers tech did not put anything on the carpet to protect it. Because the dealers tech destroyed the oil filter getting it off the hull was full of oil, and when the gas lines were removed to pull the damaged engine it spilled into the hull. I then rushed to visit my local guy (who is now Indmar Certified by this time!!!) and we see this gas/oil mixture floating under the new engine. Why didn't the dealer tech clean this mixture out when he had the damaged engine out??? It would have only taken a few minutes. Also, because I did not want the dealers tech to connect anything on the engine he left all the fasteners, hose clamps and other parts laying on the carpet, in cup holders, and in the vile brew under the engine. What is wrong with a box or ziplock bag, again 5 minutes extra time?? Then when the dealers tech drove off from my local guys shop he took my 5 pin to 7 pin connector with him. So yes it is MY FAULT I took the boat away from the dealer!!!! Yes I will do it again!!!! I learned all about inboard engines by owning and restoring a 1975 MasterCraft (sorry Ed!) for 22 years. MrsZ and I did ALL of the work on that old boat (rebuilt the engine, replaced the floor, etc.) and it was in such good shape we got 4000 dollars for it about a week before the Oil Filter Issue. Not bad considering we paid 7000 dollars for it 22 years ago. My point here is maybe Larry doesn't know our qualifications and maybe Jeremy at SC doesn't know our qualifications but I know when someone knows their stuff and when they don't when it comes to inboard boats (mind you I also take care of our twin engined Proline 25ft walk too!). So am I mad that we had to pay 360 dollars to have a guy fix our boat correctly??? NO!!! He installed the engine correctly and we have the boat back and it is running great!!! The guy cleaned the hull!!! Vacuumed and cleaned the carpet. Showed us everything he did and made us feel good!!! Again, we know when someone has a passion for their work!!! I am mad because - yes I did call SC and spoke to Jeremy in customer service several times. I sent several emails explaining what was going on. And I was told several times that they were very interested in the situation and to keep them informed. But my last telephone call was the one that "blew my mind". I asked them what were they doing about the situation. And the answer I got was "Nothing"! I was told that it was between Indmar and me!!! I asked "have you spoken to the dealer??" "No we don't like to interfere with new dealerships!!!!" They had never even called the dealer to inquire about any of it. I called Larry and spoke to him about the bill, again it is not a great amount of money and yes I DID TAKE THE BOAT FROM THE DEALER ON MY OWN ACCORD!!!! He said fax or email him the bill and they would take it under consideration. But you know I believe Larry has been mostly helpfull (except on insisting on keeping it at the dealership) I think Indmar took the hit on the engine. I think the dealer got off the hook on this too!!! So no I am not too upset at him. About the dealer, I called SC to warn them that they have a new dealer that needs help, I told them she is a great salesperson but needs help with her new service department, I was not calling to bash her! We want a dealer close by it can only help us! But you know the dealer never offered to pay my local guy and they were more than happy to get our boat out of there as it became a pain in their side. So yes we are angry at her now too. They knew they weren't prepared to do such a major job. I am also mad because we didn't have the boat for over 3 weeks. I am MAD at SC because I believed they cared about the customer. But I learned that they care more about hurting the feelings of their new dealer than helping a couple of brand new Moomba owners down here in Panama City. A couple that has been showing their new boat off to many of our ski boat buddies. People that might be interested in getting a new Moomba or Supra. My wife and I feel like we have a great boat, we love our LS.
Finally!
When you really care about something and someone else "jacks it up" yes, you get mad and an apology really goes a long way. We never got one of those!

[tazz3069]

Mr. & Mrs Z--
I am very happy that you have your boat back. I still think that it is the dealers fault. I think, and this goes with everybody, if you purchase a product from someone, like a boat, that individual or company should have enough information to give to the person buying the product. Male or female doen't matter in this case. It's all about informationthat should be supplied to the dealership. I do not know the training policy that SC has on new or current dealerships, but they should pay close attention to detail.
I own my own company. I can not go out and sell my services if I do not have the knowledge. I personally goto as many classes and trainings as possible. I think that the more knowledge a person or company has the better the product and sale. This dealership, that you perchased your boat from, should have had the knowledge and the training. He or she should have shown more compastion towards you, the buyer, and the product. I hate the HMMMM factor. You ask a question, and you get HMMM. That work make me nervouse.
Do not let this situatuion settle. Keep on these guys. There has to be someone else you can speak with. Indmar and SC is a big company. I know there has to be more than just one person that works there. Good luck with this and keep us informed.
Mrs Z. Glad to see that after surgery, you are up and about and all fired up about your boat.
Tazz

[bamaspiveys]

I think SC needs to send you a new boat and a sincere apology.

They can take this boat of your hands and use it for shows, or demos, or refurb it and doante it to some charity. They get the write off and you get the boat you PAID for!

You bought a new boat, you deserve a new boat, with that new boat smell and a new boat bilge.

End of Story.

[jim Leni]

Z with all the crap S.c put you through they should pay you the fee for the the work done on boat.I would send a copy of your latest e-mail to the president of S.C. If Rick knows about this and he has done nothing, you,me and all will know that S.C talks a big game about service,but does not deliver. I am disgusted that the dealer was not contacted and your situation was not even remotely hanled by S.C correctly.I would think a happy new customer is much more valuable to S.C, then us reading and conversing about how far they are from TRUE CUSTOMER SERVICE.I have been in customer service for quite some time, and am ashamed by the way you were treated. KEEP US POSTED!

[Dave A]

Z -

Sorry you got hooked up with a bad dealer. I know from experience that the dealer can make a manufacturer look very good or very bad. It sounds like you have as much time spent as money... and the money doesn't sound to be that extravagent, if $360.00 is the amount you spent to have the engine installed.

Come on SC and Indmar split the bill and send this guy a check.


Dave

[GeauxTigers]

Z -

Sorry you got hooked up with a bad dealer. I know from experience that the dealer can make a manufacturer look very good or very bad. It sounds like you have as much time spent as money... and the money doesn't sound to be that extravagent, if $360.00 is the amount you spent to have the engine installed.

Come on SC and Indmar split the bill and send this guy a check.


Dave

x2. This is really looking bad for SC's customer service!

[qb12]

z, sorry to hear about all your problems and i do feel sc should step up to the plate also.

trust me, Mr. Tinker has been reading this thread. there is not much that he does not know about customer concerns.

in saying so, i bought my first 02 used outback. it was a bank repo puchased up in kansas. at the time sc had a dealer in norman oklahoma. they were horrible and i knew they would not last long. when i deceided to purchase a vdrive, i bought a 05 supra ssv (new) from xtreme marine out of kansas city. they were great. when i did have a problem they took care of it quickly. only problem was they were 4 1/2 hours away.

when i was thinking of getting a new sc boat in 07, i looked at the new sc dealer that had opened in Guthrie. Drove over there to see what he had. He had a couple of boats that were nice but no mechanic. WHAT!!!! oh and this dealer is already gone.

i hate to say but due to dealer issues in oklahoma, i no longer own a sc boat. went with a different brand due to dealer support.

if and when sc get's a decent dealer in oklahoma i would def go and look again and give them a try.

[gcombe74]

Doug your a poser... LOL... shouldnt you be over on the MC site lol.

But I think you bring up the most important issue when i read all this... how come SC does not require someone selling a SC boat to have a full shop or certified mechanic? I think by not having or making a dealer have that puts them in a bad light? Possible liability? I can give you a list of the issues I personally fixed on my boat that I opted to not have a dealer do, and trust me it was just rushed workman ship and poor QC! But the bottom line. SC needs to step it up and assume some responsibility for who they sell thier boats too... its not like he bought it second hand and took it to a different vendors shop? If you sell a Supra or Moomba.. ya damn well should have an indmar certified mechanic...

[Swamp Buggy]

I have forwarded a link to this thread to Rick. Hopefully someone from SC will chime in and let us all know what's going on here. I know I want to see some explanation or resolution.

[RickT]

I will look into this immediately.

My apologies,

Rick

[zabooda]

Excellent writeup Z. It answers alot of questions and then makes me wonder how a company can make these mistakes and continue. Everyone works to do a good job but when the dealer doesn't have the expertise then someone has to help. SC is the only company you should have to work and the dealer has to work with as Indmar and everyone else is a sub contractor and SC should NEVER direct someone to a sub. SC calls the shots and they are responsible whether things go right or wrong. SC has probably ruined the dealer's business and SC left a new dealer holding the ball. SC needs to improve management processes and get more communication going across the board. Someone needs to put a "buck" on the big bosses desk and tell him what it is for. This type of customer service has gone the wayside 15 years ago and there is a reason why. BTW, I'm surprised you got by that cheap on the install. My hats off to you and your mechanic to get in the middle of this with parts all over the place and the political issues and get the job done. Not only should SC pay for the install but they need to have in writing that the warrenty will continue as one could argue (SC) later down the road that an engine issue could be the result of improper installation. Glad to see you back on the water and a lot of people will be watching how this unfolds and whether the end result is positive or negative please keep us informed. People make mistakes but it is how the mistakes are fixed that are important. SC you really need to send Z his goodie bag too. Have a good weekend.

[zegm]

Hey everyone!!!! That email from Swamp Buggy to Rick Tinker was very kind. It was just minutes after that that an email came from Indmar saying they were going to reinburse us for the money we paid to have the engine installed correctly. When I got home I recieved a call from Rob at SC and we had a very good conversation about the problem. He was apologetic and offered to help us with any problems we still had. MrsZ and I feel much better now and hopefully this is all behind us!!!! Thanks to Sled for making this happen and thanks to Swamp Buggy for his brave act. I think that we all want to be proud of our boats and the company that manufactures them and this really helped make us feel better. And thanks to ALL of OUR FRIENDS on this board who stick up for each other. This truly a FAMILY BOARD!!!!! Hope to see some of you in Tampa!!!!!!! :D:D:D:D:

Sled, MrsZ says you Rock!!!
Swamp Buggy you rock too! We came from Acworth and now
Douglasville well!!!!!

[SEARK]

It's great to hear things are going to be taken care of for you. I know the entire family will enjoy the rest of the summer now.

[Swamp Buggy]

I have exchanged several emails with Rick. I know there was some doubt in everyone's mind but deep down we all knew that they would take care of this issue. I truly am a proud owner and wouldn't hesitate to recommend these boats to anyone. Thanks to Rick for his prompt response and resolution. This really is a family and it begins at the top.

I hope everyone has a great weekend. We are at Lake Lanier for the Georgia Jam and it looks like it's going to be an awesome one. Be safe!!!

[sled491]

Man am I glad this is over. Z I am so sorry you and the Mrs. had to go through this. I am happy that the second Mr. Tinker got involved this went away, guddos to you Mr Tinker. It seems we had a case of subordinates trying to isolate the big guy from the day to day problems of servicing boats. But sometimes the big guy needs to see what is happening. I think deep dowm this is all that we wanted for the Z's.

Swamp buggy, man you just made it seem so easy, thanks for the help. This is what I hoped would happen.

Too bad no one is interested in the fuel and trailer adapter. Maybe you'll get 2 towels on your goodie bag.

Again to everyone that put there support behind this problem and helped out our friend thanks. Mr. Tinker Thanks, SC thanks, you have reaffirmed my faith in this company and this great product. Hopefully interest buyers will see this and get the point, we look after our own and we are proud of our boats!

[jmvotto]

Great job sled and swamp buggy, squeaky wheel gets the grease, I assumed rick T was in the SC loop. You know what happens you ASSUME.

happy riding to all.

[Buttafewcoe]

I hope Rick gets out his belt an whops all of 'em for trying to pass the buck!
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I knew he'd make it right.
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I have been, still am, and will be a proud Moomba owner for some time to come.
.
B

[zegm]

Hey Everyone!!!

Just checked our answering machine!!!! Yeah we are pretty slow about that around here, OK we are terrible about that around here!!!! Nobody had checked it since last Thursday!!!!! MrsZ was standing there when I hit playback.................AND.........What!!!!..... .......Rick Tinker called us personally to express his regrets about our situation, apologized and told us he was taking care of it!!! He spoke with Indmar and he left his phone number and told us to call him!!! MrsZ and I are so happy because this is what we wanted to hear!!!! We met Rick this past Jan. at the boat show and we really enjoyed our talk with him then and this helped reinforce our opinion this is a Customer Orriented Company!!! Thank you Mr. Tinker for making this right!!!!!


By the way we were out on the Lake this morning having a blast in the boat!!!! Had some people "again" comment on how pretty she is!!! I am only writing this because of a big bad thunderstorm or we would be out there now practicing more wakeboard faceplants and slalom ski slide outs!!!

[kaneboats]

That's great to hear. Nice job, Rick. Very nice to meet you on Sat. That goes for you too Swamp Buggy. Wish we could have spent more time together. Maybe see you in Tampa? Congrats Z and Mrs. I guess we'll definitely see you there.

[chillyx]

I'm so glad to hear that everything was finally taken care of. It's regrettable that it took so much effort. Many would have given up and been stuck in a bad situation. I hope SC and Indmar have taken some notes and won't let it happen again. Still proud to be an 08 LSV owner.

[kaneboats]

Hey chillyx, it was great to meet you and your wife as well. We'll have to hang out more next year. We are planning on staying at Shoal Creek again and maybe coming up on Wed. Be sure to stay in touch.

[sled491]

It would be nice if Rick and his team would come to Chicago for our Jamboree so that I could shake his hand in thanks as well. Because even though Z and I or Tazz and Butta live thousands of miles apart I feel like we are all just a bunch of really cool neighbours hanging out on our boats

[MasterMind3002]

I'm glad to hear that you were finally taken care of Zeg.

This is just another fine example of how important it is to have a dealer you can trust. The quality of your dealership is the most important thing to consider in my opinion. This incident really drives home how lucky I am to have a great dealer with an awesome service dept.

Thanks Bell Marine!