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View Full Version : Poor service at Delta sportboats Antioch



wavedude69
01-07-2004, 11:45 PM
Just wanted to give a heads up to anyone wanting to do business with Delta sportboats in Antioch Ca. Last summer, I spent nearly three hours trying to purchase a Mobius. We could not work out a deal, OK, so I went to American Marine 60 miles away in Santa Rosa Ca. Worked out a great deal in 10 minutes. A few months later I had a simple warranty issue. Delta sportboats in Antioch Ca. refused to service my boat because I did not purchase it from them. I asked them if they were an authorized Moomba dealer , Mike their service writer said yes but would not service my boat .HE SAID "WHY SHOULD I DO ANYTHING FREE FOR YOU WHEN YOU DID NOT PURCHASE FROM US." I told him that I tried to buy a boat here first but could not reach a deal. I told him that I would write to Skiers Choice and he said very rudely, : Go ahead!"
I wrote a letter to the GM. of Delta sportboats in Antioch Ca. and not suprisingly have not heard from them. If you need service or thinking about buying a boat stay away from Delta sportboats in Antioch Ca., go to American Marine, even if it is a much longer drive like it is for me. I would rather drive an extra 35 miles and get treated right.

Stackhouse Adams
01-09-2004, 01:52 AM
I too had a bad experience with Delta Sportboats. We were shopping for our Moomba between Delta and American Marine in Santa Rosa. At Delta, we didn't seem to be taken seriously, the guy lit up when he went to show us a boat and then the guy he took us to see in the office was spitting chew into a wastebasket. Needless to say, we were not impressed. We went back to American Marine and had a great experience. We bought our '04 Moomba, with everything we wanted on it, at a great price!

Since the purchase, our follow-through with American Marine has been great. The extra 40 miles from Antioch is definitely worth the drive!!

wavedude69
01-09-2004, 04:32 PM
Just to follow-up, Skiers choice contacted Delta sportboats in Antioch, CA. and was told that I must have misunderstood them. They said that I was told that they were too busy and could not service my boat at this time. So when their service writer said "Why should I do anything free for you when you did not buy from us" It must have been my fault and when I told them I would write a letter and they replied "go ahead" I must have taken that the wrong way and when I wrote a letter that went unanswered it must have gotten lost in the mail. Do you think their sales people tell potential customers,"I want you to spend your hard earned money on a boat ....but if you need service don't bring it to us because you know we are way too busy.
Hey Stackhouse I want to check out your boat, I spend all my time at Berryessa, we should hook up sometime.

Lake Bound
01-09-2004, 04:59 PM
I too have had great service from American Marine. I bought a 2002 Outback LS from Howie and Dustin and we love it. They will definitley take care of you. All of you that go to Lake Berryessa we should get together. We go there all the time and I have seen maybe 1 or 2 other Moomba's. Would be great to see more from this area.

wavedude69
01-09-2004, 09:49 PM
Howie and Dustin are the best. after dealing with the B.S. at Delta sportboats, I went to American marine and picked out my boat. I put down $2,000 as a deposit and told them that I would be back in 30 days when my home equity loan comes through. They said take the boat now and send the check when you have the money. I was like hell yeah! I put 15 hours on the boat before I even paid them.
Anyways, Moomba owners need to get together at Berryessa on Memorial day. We can tie up under the bridge and have our own floating Moomba party. We can be like hey, look how cheap we are!...I mean how cool we are. Labor day 2003 was off the hook. I had so many naked ladies on my boat! It was crazy. My wife would not talk to me for two weeks. There was nearly 200 boats tied up and none were rocking more than the yellow Moomba.

Stackhouse Adams
01-11-2004, 12:53 AM
We worked with Andrew and Dustin at American Marine, but also got to chat with Howie - great bunch of guys! I owe them martinis...

Let's definitely hook up Memorial Day at Berryessa.

Holtzy
01-23-2004, 06:37 PM
Just read the posting about Delta sport boats. I was a little surprised they have been great with me, but then again it has only been on a limited basis. I have yet to have any problems witht e boat which would require service. I guess I just have to cross my fingers and hope for the best.

Lake Berryessa sound great for Memorial Week-end You should also look at Don Pedro for the 4th of July. I have an 03 Gravity Games LSV and it rocks.

See you under the bridge,

Holtzy

02-17-2004, 11:52 PM
Well well well boys........I have had quite the different experience with DELTA SPORT BOATS IN ANTIOCH CALIFORNIA. I bought a Mobius LSV last summer. What an awesome boat! The sales manager could not have treated me better. During my demo, we talked about wakeboarding. He sounded like he knew his shit so I asked him how to do inverts. To my surprise, he invited me out on his boat with his family. We spent the entire day riding. That guy is the sickest rider I have ever seen! :-)

Anyway, back to case in point. A few months after I bought my boat, we were on the Delta and not knowing where we were (not very smart for three girls), the boat stalled. Nothing we could do would get it started. I took a chance and called DELTA SPORT BOATS IN ANTIOCH CALIFORNIA and was able to talk to the Sales Manager. He said he was just finishing up with a customer and he would come get us. We could see a bridge and he knew exactly which bridge it was--so he knew right where we were! Within an hour, he arrived in a 40' bad ass boat! He discovered that we had run out of gas (oops!). He towed us three miles to the gas dock and filled up our tank. That's what I call service--DELTA SPORT BOATS IN ANTIOCH CALIFORNIA just in case you didn't catch the name ;-) It was the crew from DELTA SPORT BOATS that made our day! :-)

02-17-2004, 11:53 PM
Well well well boys........I have had quite the different experience with DELTA SPORT BOATS IN ANTIOCH CALIFORNIA. I bought a Mobius LSV last summer. What an awesome boat! The sales manager could not have treated me better. During my demo, we talked about wakeboarding. He sounded like he knew his shit so I asked him how to do inverts. To my surprise, he invited me out on his boat with his family. We spent the entire day riding. That guy is the sickest rider I have ever seen! :-)

Anyway, back to case in point. A few months after I bought my boat, we were on the Delta and not knowing where we were (not very smart for three girls), the boat stalled. Nothing we could do would get it started. I took a chance and called DELTA SPORT BOATS IN ANTIOCH CALIFORNIA and was able to talk to the Sales Manager. He said he was just finishing up with a customer and he would come get us. We could see a bridge and he knew exactly which bridge it was--so he knew right where we were! Within an hour, he arrived in a 40' bad ass boat! He discovered that we had run out of gas (oops!). He towed us three miles to the gas dock and filled up our tank. That's what I call service--DELTA SPORT BOATS IN ANTIOCH CALIFORNIA just in case you didn't catch the name ;-) It was the crew from DELTA SPORT BOATS that made our day! :-)

wakehottie
02-18-2004, 01:10 AM
Okay, it's very strange, but my original post did not show up so here I go again!

Well well well boys, I have had quite the different experience at DELTA SPORT BOATS IN ANTIOCH CALIFORNIA. I bought a Mobius LSV last summer. The Sales Manager took me on my demo. We talked about wakeboarding and he seemed to know his shit so I asked how to do inverts. To my surprise, he invited me out on his boat with his family. We spent the entire day riding. That guy is the sickest rider I have ever seen!

Back to case in point. A few months after I got my boat, I took it out with a few friends. After a few hours of sun and fun, the boat stalled. Nothing we could do would get that boat started. I took a chance on calling the Sales Manager Jody at DELTA SPORT BOATS IN ANTIOCH CALIFORNIA and he told me he was just finishing up with a customer and would come out to get us. We had no idea where we were--only that we could see a bridge. He knew exactly where we were and an hour later he pulls up next to us in a bad ass 40' boat. The problem with the boat? we had run out of gas (oops!). He towed us to the gas dock and filled up the tank. Now that's what I call service from DELTA SPORT BOATS IN ANTIOCH CALIFORNIA. (Wakedude, you mentioned the name so many times in your post, I thought I'd do the same) The crew at DELTA SPORT BOATS made our day!

wakehottie
02-18-2004, 01:34 AM
Originally posted by wavedude69


Howie and Dustin are the best. after dealing with the B.S. at Delta sportboats, I went to American marine and picked out my boat. I put down $2,000 as a deposit and told them that I would be back in 30 days when my home equity loan comes through. They said take the boat now and send the check when you have the money. I was like hell yeah! I put 15 hours on the boat before I even paid them.
Anyways, Moomba owners need to get together at Berryessa on Memorial day. We can tie up under the bridge and have our own floating Moomba party. We can be like hey, look how cheap we are!...I mean how cool we are. Labor day 2003 was off the hook. I had so many naked ladies on my boat! It was crazy. My wife would not talk to me for two weeks. There was nearly 200 boats tied up and none were rocking more than the yellow Moomba.

Really? You actually got to take a boat off the lot, take it to your house, and on a lake WITHOUT paying for it????? Maybe you need to rephrase that! Are your eyes brown? Sounds like you're full of shit.

moombamania
02-18-2004, 08:54 AM
Slow Down WakeHottie....

After your post and "unbelivable" treatment which I am glad you received was read, you then proceeded to SLAM wavedude69 for his great service.

Unless you live next to him and can verify his eye color, please let it go, and glad two people got some really great service

wakehottie
02-18-2004, 12:18 PM
Originally posted by moombamania


Slow Down WakeHottie....

After your post and "unbelivable" treatment which I am glad you received was read, you then proceeded to SLAM wavedude69 for his great service.

Unless you live next to him and can verify his eye color, please let it go, and glad two people got some really great service



Telling me to slow down? The only is way is fast and hard, there is no slow.

Why are you SLAMMING me? He started the bashing on Delta Sport Boats; I just want to set the record straight. They are a great dealer, they go their extra mile for THEIR customers.

How did I "SLAM wavedude69 for his great service"? I didn't mention anything about "his great service"...I simply stated the facts on the service I received.

moombamania
02-18-2004, 02:32 PM
Really? You actually got to take a boat off the lot, take it to your house, and on a lake WITHOUT paying for it????? Maybe you need to rephrase that! Are your eyes brown? Sounds like you're full of ****.

Again, I am glad you both got great service from seperate dealers, but the above quote is not simply stating the facts about service, it is more of a personal attack.

Would love to her about your LSV and boating from you on this board. You sound like you've got some spunk at a yound 35 and would love to hear what you are throwing behind that LSV.

I understand your defense of the dealership you purchased from, I very much like Ron from Aqua Marine and all his service dept. has to offer as well.

Welcome aboard, there are some really great people and posts here.

wakehottie
02-18-2004, 02:49 PM
Thanks for the welcome, I'm sure we will chat soon! The season is just around the corner. ;-)

wavedude69
02-19-2004, 10:17 AM
Hi, Wakehottie

wavedude69
02-19-2004, 10:56 AM
Hi Wakehottie, just wanted to reply. I am glad that you received excellent service at Delta sport boats but did it ever occur to you that it may have been due to heat that I put on them last summer? Would you have been upset if they refused to warranty your boat because you did not purchase from them? Would you be upset if phone calls, emails and a letter was ignored? You pay a lot of money for a boat and expect them to honor the warranty. Who cares where the boat was purchased.Please stop attacking me personally and help find an anwser. You had an excellent experience at Delta sport boats and should let others know. I have had a negative one and other owners should know too. If nothing is said, nothing will change. I know that my poor service was not an isolated incident but maybe they have implemented changes. They know what goes on in the Moomba website yet have made no effort to make things right. They know an unhappy customer is out there, email or call me. Lets end this and move on. And by the way, I was able to take my boat away at American marine with $2,000 down and an excellent credit rating. You can buy anthing with a good credit score. If you have any questions Wakehottie just ask, don't hate or ridcule. If you were ever stranded out in the water, I would be there to help in a heartbeat, it is the nature of boaters.
On another note, I am organizing an all Moomba tie-up at lake Berryessa on Memorial day weekend, Moomba owners email me, it will be a lot of fun. Wakehottie you are invited. See you all there. Wavedude

wakehottie
02-20-2004, 01:21 AM
Do you know for CERTAIN that your emails and letters were received by the dealer? Who did you write the letter to? Who did you email?

With the great service I received, it's hard to see that they would be the complete opposite with you....somewhere along the line there is a miscommunication.

I just don't think it's right that this thread is here. The matter should have been dealt with between you, the manufacturer and the dealer.

waterboy
02-20-2004, 04:26 AM
I disagree....there's nothing wrong with posting your experience with a dealer good or bad. Sometimes thats the only way to get some satisfaction. The Skier's Choice folks said it themselves in a different thread....they moniter the board and will contact the dealer and the customer to reach an understanding.

It's great that you had such a positive experience with your purchase, I like my dealer a lot too. However if someone posted about their bad experience with my dealer, I would let them know that they treated me right, and let it go at that. I would not attack them.

Hopefully we can all be back on the water next month (except for me...I'll be wakeboarding today :p ) and start enjoying our Moombas!

Brian

waterboy
02-20-2004, 09:34 AM
That's great to hear she's ok, Ed. See ya out there soon.

Brian

Just messin' with the color choices, don't mind me.....

wakehottie
02-20-2004, 03:04 PM
LMAO! This has become my favorite place when I need a laugh; you peeps are too f*cking much! And to think...you are actually out on the waters driving a boat! Scary Thought!!!

Waterboy--go ahead and disagree, I know you will!

Ed--these comments do not apply to you. You're a cool due--why are you hanging out with these guys?

waterboy
02-20-2004, 03:24 PM
On the contrary, wakehottie....this is my favorite place too! I dig your sense of humor...welcome to the board.

Brian

jdalebroux
02-20-2004, 09:21 PM
Whoa, Ed, I was eating when I read that. How about an IMMINENT UPCHUCK ALERT or PARENTAL ADVISORY or something next time.
Just kidding. This board is way more entertaining than I ever thought it could be.