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  1. #1
    Join Date
    Mar 2010
    Location
    Irondequoit Bay, NY
    Posts
    1,294

    Default exile customer service

    so two months ago i bought a harpoon off a fellow member, and i just got all my parts in for the system a few weeks ago. had everything hooked up and the harpoon wasnt working, i told mike about it and i also let brian know. then it worked once and i thought i was good to go, then it stopped working again. when brian asked me who i bought it from they looked it up and come to find out, the person i bought it from had to send it back for warranty work but never did, and instead sold it to me. so brian told me to send it back and he will replace it,good deal, then a few days before i was going to send it out we hand a heavy rain and i had my ZLD on the floor waiting to be installed, well the next morning i try to get some of the water off my cover andshe collapsed and all the water rushed to the front and sunk the zld. i pulled it out as fast as i could and dried it off the best i could and after a few days it didnt work, so brian said to send that back as well. so i sent it off and now i have new amp and ZLD coming. i couldnt be any happier with the help brian and mike gave me through all this..i have to say i almost died watching my zld almost get washed away haha
    2004 Outback Blue/white w/5.7 indmar 350, Direct Drive
    Rockford fasgate cabins
    Rockford fasgate 500w amp (cabin) and a kenwood HU (kmr700u)
    Exile XM7's
    Exile Harpoon
    Exile ZLD
    Polk 10in sub (2)
    Polk P330 amp (subs)

  2. #2
    Join Date
    May 2009
    Location
    Carlton Oregon
    Posts
    5,967

    Default

    Glad we got you taken care of man
    Malo <--- Means--Evil or Mean One. This explains a lot.
    2013 Mojo 2.5 Skylon Tower. Bestia < Beast >
    Exile ZLD
    6 SX65M Cabins
    6 XM9 Towers
    1 XI Big 15 Woofer in a custom Fiberglass box
    1 XI 1K Harpoon
    2 XI 800.4
    1 XI 2500.1
    2 Interstate 2400U 6V Golf Cart Batterties
    Custom 1 Off Evolution Cover

  3. #3
    Join Date
    Jul 2008
    Location
    Snellville, GA & Lake Sinclair
    Posts
    6,916

    Default exile customer service

    Bravo to Brian and boo to whomever sold you the bum amp.

    Did you give them a chance to make it right?
    Drew
    New ride: 2012 Mojo
    Old ride: 2008 OBV

  4. #4
    Join Date
    Mar 2010
    Location
    Irondequoit Bay, NY
    Posts
    1,294

    Default

    well when i had trouble trying to figure out why it wouldnt work i called mike and we were talking, he then asked me who i bought it from, i told him and and he talked to nat at exile and come to find out the person who had it before me had to send it back under warranty but never did, right before i got it the person told me they where on the weater and it over heated and stopped working, but when it cooled back down it was fine. so i said it never gets above the 90's around here so thats not a big deal. i got it and it didnt work, so i let the person know that it didnt work. then a few days later it worked and i told mike, he said to just keep it now untill it stops again. so a few days lateri was going to tune the zld and nothing from the amp..so brian just said to send it back and dont worry
    2004 Outback Blue/white w/5.7 indmar 350, Direct Drive
    Rockford fasgate cabins
    Rockford fasgate 500w amp (cabin) and a kenwood HU (kmr700u)
    Exile XM7's
    Exile Harpoon
    Exile ZLD
    Polk 10in sub (2)
    Polk P330 amp (subs)

  5. #5
    Join Date
    Nov 2003
    Location
    Land O Lakes, Florida
    Posts
    5,825

    Default

    really not surprised that you got taken care of like this from Exile, another reason why my next boat will be sportin Exile
    Hey, Its Moomba time

    13 Mobius LSV
    08 Mobius LSV-sold
    03 Mobius LSV-sold

  6. #6
    Join Date
    Jan 2008
    Location
    Keuka Lake, NY
    Posts
    5,663

    Default

    Ditto on Dazes comments.
    A Day at the Lake...Priceless
    A Day in Powder...Endless


    Joe V
    2012 Möbius XLV~ Loaded & Exiled
    2007 Outback V ~ sold

  7. #7
    Join Date
    Jun 2012
    Location
    Lake Amistad, TX
    Posts
    522

    Default exile customer service

    Quote Originally Posted by moombadaze View Post
    really not surprised that you got taken care of like this from Exile, another reason why my next boat will be sportin Exile
    Same here! I can't say enough for Exile! I tried ordering some more stuff a couple days ago, but Brian and I kept missing each other on the phone. We were both out of pocket when trying to reach each other and basically took an order via text message. Now that's service! 😎
    2004 Outback Blue on White *Sold
    2008 LSV Blue on White
    EXILED with 6 SX65-M in cabin & 2 XM9s rockin the tower
    2 Kicker ZX700.5 Amps powering the entire boat with 2 10" Subs under the dash
    Krypt KMA4200 EQ under driver's side dash to control all the madness
    Z5 Cargo Rack annnnnnnd She's NEKKKKED....

    I'm no expert, I just read up on the Moomba Forum...

  8. #8
    Join Date
    Aug 2012
    Posts
    160

    Default

    Brian and Exile are top notch!

    Cody

  9. #9
    Join Date
    Mar 2008
    Location
    Vancouver WA
    Posts
    2,608

    Default Re: exile customer service

    First class operation, product, and customer service. +1 for exile.


    PWI as usual...

  10. #10
    Join Date
    Jul 2012
    Location
    Alexandria,Indiana
    Posts
    125

    Default

    Had a warranty question,Got an e-mail and return sticker in 5 minutes WOW,and a phone call follow up 10 Minutes later WOW again,,THE BEST PERIOD.............

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