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Thread: Shout Out to EXILE AUDIO
07-29-2013, 04:34 PM #1
Shout Out to EXILE AUDIO
I just wanted to relate a little story about my dealings with Exile Audio. I bought a pair of SXT65 tower speakers a couple years ago. I liked them and ordered a second pair. So I'm a small time customer on kind of the budget end of the market and not very important in the grand scheme of things. I had one of the speakers making a hiss and crackle sound and I mentioned it to MMandley who talked to Exile. I mentioned it in an e-mail to Brian. He promptly got involved and informed me that Exile would "warranty" the speaker. He shipped out a new grill with tweeter after asking if I could solder it myself. This was at no cost and with no shipping charge around 2 years if not more after the sale. It turned out that the mid and not the tweeter was the issue. Brian asked me to send the speaker back so they could get it right. I had a vacation coming up but Brian got it turned around and shipped back to me in time to get it back on the tower so I didn't have to look at a 3 speaker tower for the week on the lake. It was fixed perfectly and Exile never even asked me to pay for parts or shipping.
Anyway, I just wanted to mention it -- Brian is a guy with kids who enjoys watersports and is more than just a guy trying to make a buck off of the members of this board. He's part of the larger family on here and I appreciate him going the extra mile (twice) for my issue that I probably caused myself. I know he has done similar things for others on here. I certainly didn't expect this and am glad I got my equipment from Exile. I wish I could afford more of it because I'd buy again.
The kids appreciated having the tunes restored in time for our week on the water so we took this photo to say thanks to Brian:
Thanks Exile.jpgMy Mom said I'm not allowed to get wet!
2000 Outback LS (sold)